They are available in the office Monday-Friday during office hours (9a-5p). If you are purchasing one, you can pay by credit card (invoiced through email) or pay by check (made payable to TLHOA).
The HOA treats only for vegetative destroying insects and fire ants - most homeowners contract with a private pest control company to treat the inside and the perimeter outside their homes for other types of pests and ants.
The website has online submission forms called Work Orders. When submitted it goes directly to the onsite Office Personnel who then submit to the selected vendor for completion.